Privacy Policy

1. Introduction

At HORECA SOLUTIONS LLC, we are committed to safeguarding your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and share your information when interacting with us via our websites, SMS, and email communication services. We adhere to applicable regulations, including 10DLC TCR in the US and Canada.

2. Information We Collect

Personal Information: When you sign up for our services, subscribe to communications, or interact with us, we may collect personal details such as your name, email address, phone number, and other contact information.
Usage Information: We may also collect data regarding your usage of our website and services, such as your IP address, browser type, device information, and other details related to your interactions with our website and communications.

3. How We Use Your Information

Communication: We use your personal details to send you updates, notifications, promotional offers, and other relevant information through SMS and email, based on your preferences.
Service Delivery: Your information helps us manage your account, provide customer support, and ensure smooth service delivery.
Improvement: We analyze usage data to enhance our website, services, and communications, allowing us to better tailor our offerings to your needs.
Legal Compliance: We use your information to comply with legal obligations, including adhering to 10DLC TCR regulations and other relevant laws.

4. Sharing Your Information

Service Providers: We may share your personal data with third-party service providers who assist in delivering our services. These providers are required to protect your information and use it only for the specified purposes.
Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal process, or to protect our rights and assets.

5. Opt-In and Opt-Out

Opt-In: By providing your contact details and confirming your subscription, you opt in to receive SMS and email communications from us, including promotional content, service updates, and other relevant messages.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure servers, and regular security evaluations.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Your Rights

You have the right to access, correct, or delete your personal information. You may also request to limit or stop processing your data, subject to certain exceptions. To exercise these rights, please contact us at info@horecasolutionsllc.com

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we encourage you to review this policy regularly.

10. Consumer Data Safety Measures

We respect your privacy and do not share your name or contact details with third parties. The information you provide is used solely to understand your needs and improve our services. We follow the highest standards set by PCI and consumer data protection.
Our company does not authorize any employee to collect sensitive information, such as credit card details. If you share such information, it is at your own risk, and HORECA SOLUTIONS LLC will not be liable for any misuse.
Any work you order may be forwarded to our global production or service centers for quality delivery. However, these centers are also bound by confidentiality agreements to protect your data.

11. Pseudonym Policy

We use pseudonyms to help reduce confusion for our customers when assigned a new account manager. This allows you to remain in contact with a single point of contact and ensures consistency. Additionally, the use of pseudonyms helps present a unified culture, given the diverse backgrounds of our staff.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at info@horecasolutionsllc.com